Refund policy
At EYVIA, we want getting your daily eye-health support to be simple. Here’s everything you need to know about processing, delivery, tracking, and returns.
1. Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed Monday–Friday are usually processed the same or next business day.
- Orders placed on weekends or U.S. federal holidays begin processing the next business day.
- During sales, product launches, or holiday periods, processing may take up to 4 business days.
Once your order ships, we’ll send you a confirmation email with tracking information.
2. U.S. Shipping & Delivery
Estimated delivery after your order ships:
- Standard Shipping: 3–5 business days
- Expedited Shipping: 1–3 business days, where available
Delivery times are estimates and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.
3. International Shipping
International orders typically arrive within 5–10 business days after shipment, depending on the destination and customs processing.
International customers may be responsible for applicable customs duties, taxes, or import fees imposed by their country.
Delivery estimates are not guaranteed, as customs processing times can vary.
4. Tracking Your Order
As soon as your EYVIA order ships, you’ll receive a shipping confirmation email with your tracking number.
- Tracking may take 24–48 hours to update after shipment.
- Check your spam or promotions folder if you don’t see the shipping email.
- If tracking hasn’t updated after 48 hours, contact our support team and we’ll help investigate.
5. Shipping Address Changes
Please double-check your shipping address before completing checkout.
If you notice an error after placing your order, contact us as soon as possible. If the order hasn’t been processed or shipped, we’ll do our best to update it.
Once an order has shipped, we may not be able to change or redirect the delivery address.
6. Lost, Missing or Damaged Orders
If your EYVIA order arrives damaged or appears to have been lost in transit, contact us so we can investigate.
Please provide:
- Your order number
- A brief description of the issue
- Photos of the product and packaging if the shipment arrived damaged
We’ll review the situation and help determine the appropriate resolution.
Returns
We want you to have enough time to decide whether EYVIA is right for your routine.
Your purchase is covered by our 90-Day Money-Back Guarantee, subject to the terms below.
A. Starting a Return or Refund Request
To request a return or refund, contact our customer support team within 90 days of your eligible purchase.
Please include:
- Your name
- Order number
- Email address used for the purchase
- Reason for your request
Our team will provide the next steps.
B. Refund Processing
Once your refund is approved, it will be issued to the original payment method.
Your bank or card provider may require additional business days to post the refund to your account.
Questions about an order? Contact our support team